Coffee Bagel

coffee bagel logo
Menu
Click and collect

Terms & Conditions

Coffee Bagel Last updated: 21/07/2026

These terms and conditions (“Terms”) apply to your use of our website and your visit to our premises inside Rawtenstall Bus Station, Rossendale, BB4 7LZ (“we”, “us”, “our”). By placing an order with us, you agree to these Terms.

1. About us

Coffee Bagel is a café inside Rawtenstall Bus Station, Rossendale, BB4 7LZ. You can contact us by phone or WhatsApp on 07483 042194, or via our website coffee-bagel.co.uk.

2. Placing an order

  • Orders are placed through our website’s Click & Collect form, which generates a message sent to us via WhatsApp.
  • Placing an order is an offer to buy from you to us. An order is only accepted once we reply to confirm it — until then, we’re not obliged to fulfil it.
  • We may decline or amend an order, for example if an item is unavailable, if we’re unable to make the requested collection time, or if we’re closed. We’ll let you know as soon as possible if this happens.
  • Please check your order carefully, including any options, extras, and your collection time, before sending it.

3. Prices and payment

  • All prices are shown in GBP (£) and include VAT where applicable.
  • Payment is taken in person at the point of collection. No payment is collected or stored through the website or WhatsApp.
  • We reserve the right to change prices at any time. The price shown to you when you place your order is the price you’ll pay, provided your order is accepted.
  • We accept cash and card at the counter.

4. Collection

  • Orders are for collection only — we do not offer delivery through this service.
  • Please collect your order at, or shortly after, your selected collection time. Orders left uncollected for an extended period may need to be remade or may no longer be available.
  • If you’re running late or need to change your collection time, please message us on WhatsApp as soon as you can.
  • We can only accept orders while we’re open. Our current opening hours are shown on the ordering page.

5. Allergies and dietary information

  • If you have a food allergy or intolerance, you must tell us before your order is confirmed, using the notes field on the order form or by messaging us directly.
  • While we take reasonable care, our kitchen handles a range of allergens (including nuts, gluten, dairy and others) and we cannot guarantee any item is completely free from cross-contamination.
  • If you have a severe allergy, please speak to us directly before ordering so we can advise you properly.

6. Cancellations and changes

  • To cancel or change an order, please contact us on WhatsApp or by phone as soon as possible. Once we’ve started preparing your order, we may not be able to cancel or amend it.
  • As payment is taken on collection, there’s normally nothing to refund if you cancel before preparation begins — you simply won’t be charged.
  • If you’re unhappy with an item you’ve collected, please let us know straight away so we can put it right.

7. Availability

  • Menu items, options (such as milk and syrup choices) and prices are subject to change and availability without notice.
  • We’ll always try to fulfil orders as placed, but occasionally an item may sell out after you’ve ordered. We’ll contact you via WhatsApp if this affects your order.

8. How we use WhatsApp

  • Our ordering system uses WhatsApp to send order details to us. This means your order (including your name, chosen items, and any notes you add) is sent as a WhatsApp message.
  • WhatsApp is operated by a third party (Meta). Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy policy.
  • We keep no separate record of your order beyond our WhatsApp message history. For more on how we handle your information, see our Privacy Policy.

9. Our liability

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or anything else which cannot legally be limited or excluded.
  • Subject to the above, we’re not liable for any indirect or consequential loss arising from your order or use of this service.
  • We are not responsible for delays or failures caused by circumstances outside our reasonable control (for example, technical issues with WhatsApp or the internet).

10. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on our website. Continuing to use our ordering service after changes are posted means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact us

If you have any questions about these Terms or an order, please get in touch:

  • WhatsApp / Phone: 07483 042194
  • Address: Coffee Bagel, Inside Rawtenstall Bus Station, Rossendale, BB4 7LZ
  • Email: emily@coffee-bagel.co.uk